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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 211 comments received in the last 90 days.
30 April 2025
Great experience! I felt very well looked after and Chris has thoroughly explained the purchase process and explained in detail everything I needed to know about the car.
17 April 2025
Everything was explained clearly and all went smoothly.
11 April 2025
Dan was awesome. Right from the original booking to discuss the car to the delivery and handover (even during the period where he had his first child!) Dan was attentive, a great communicator and super professional.
10 April 2025
Sam was in touch with us throughout our BMW experience and went over and above to ensure we got what we wanted
06 April 2025
I have now purchased 7 cars from this centre which is probably the best expression of satisfaction! Nadia was very helpful and excellent communication.
03 April 2025
Dan was excellent and worked through the whole process with me and very happy with service.
01 April 2025
Chris Walford was very helpful and kept in touch from my initial visit and test drive right through to my collection of the car, with a follow-up call the day after to check I was happy with my purchase and had no questions that he could help with.
01 April 2025
The sales consultant we dealt with, Mr Chris Walford, was very helpful and knowledgeable, making the whole process of buying our car a great experience. Our thanks to Chris
01 April 2025
I was in the showroom collecting my car from service asked to see Dan he came and gave me all the options on the car I liked. We looked at several options.
31 March 2025
We signed the paperwork in the 15th and picked the car up on the 24th a tight deadline but we worked together with Ben to get this all in place
30 March 2025
Chris was amazing. He spent a huge amount of time listening to my many requirements and working with my budget to find the right car. He was very professional, friendly and kept me updated throughout. Thank you so much to Chris.
29 March 2025
Good service from Nadia Burton
27 March 2025
over the moon! nothing was to much of a problem
25 March 2025
excellent
16 March 2025
Great service - made it very easy to purchase my new car
13 March 2025
Appreciated being left to make my decision in my own time without feeling pressurised ( compared to another dealer where the salesperson contacted me too many times in pursuit of a sale )
11 March 2025
Sam kept us informed along the way and was a pleasure to deal with
11 March 2025
Very easy and efficient process. Fair trade in value offered on my previous BMW and made to feel like an important repeat customer.
07 March 2025
A quick, helpful and generally pleasant experience throughout.
07 March 2025
But I do think there was an over-reliance on digital communication. I recognise that this probably first arose because of the pandemic but having to review lots and lots of forms and sign things on your phone is a faff.
05 March 2025
I was informed at every stage from my initial order to collection
05 March 2025
Very efficient and knowledgeable
05 March 2025
As above
05 March 2025
Olivia crossgrove was very helpful and answered my questions
04 March 2025
We have visited the local BMW centre a couple of times over the years, they have always been happy to help and this time was no different, only we left with a new car.
26 February 2025
This is the second time we have bought through Nadia in Tunbridge Wells, each time she has been excellent. She has kept us updated with emails during the whole process from buying to delivery and has always been friendly and professional.
26 February 2025
From purchase the car to picking it up was very quick witch I was so happy with as I couldn't wait to get init
25 February 2025
The whole experience was excellent , from initial enquires , dealing with Nadia Burton , who was first class throughout. The car was sourced from a dealership in northern England and promptly made ready for collection in Tunbridge Wells.
25 February 2025
The sales agent Dan has been amazing. He has been thorough, listened to my requirements and narrowed it down to 3 cars as requested. Great service and a real credit to BMW.
25 February 2025
Speedy delivery
24 February 2025
Alan was great, easy to communicate with - kept me updated during the process.
24 February 2025
The BMW centre were brilliant, especially Cassidy Roberts, who saved and resurrected my faith in BMW. The 9th car had many problems and faults making me nervous of driving the thing. Cassidy arranged the hand back and resolution. She is a star.
23 February 2025
There was a delay on the delivery of the vehicle, however this was due to the build time in Germany and not down to the BMW center.
18 February 2025
Olivia was fantastic and went the extra mile by offering to pick me up from home on hand over day.
11 May 2025
As for 1
10 May 2025
Professional and clear
10 May 2025
Curtesy car available job finished as expected. Plus car wash added bonus.
09 May 2025
Yet again another fantastic experience with Stratstone Tunbridge Wells.
09 May 2025
Friendly staff
09 May 2025
Professional experience with Steve on recent visit
08 May 2025
The service person was very informative and kept the price at the agreed price, no surprises.
07 May 2025
Was kept informed all the way through
07 May 2025
Great service from the front office person, but: I still dont have an electonic version of my bill (maybe my confusion). I dont understand why both the parking break actuator and switch needed replacing. Why would both fail at the same time?
07 May 2025
Outstanding service from Tunbridge wells branch as always
07 May 2025
A great service received, many thanks Stephen!
06 May 2025
The service at the garage was excellent, but my emails regarding the message in German have not been replied to, so the communication is disappointing
06 May 2025
Great service from Steve (if I remembered name correctly)
04 May 2025
On schedule
04 May 2025
Great price. Courtesy car clean. Timely updates.
04 May 2025
mentioned above.
04 May 2025
Just nice people to deal with
02 May 2025
Quick response and good communication
01 May 2025
I was looked after well by the team
30 April 2025
Quick turn around of car. Friendly service.
30 April 2025
Friendly and helpful service staff
29 April 2025
Efficient no-nonsense friendly service.
29 April 2025
Friendly, helpful and knowledgeable service department. I had four new tyres fitted to my car, with the job being completed on time.
28 April 2025
A? above
27 April 2025
Excellent service, as always.
27 April 2025
Quick and easy when dropping and collecting the car. Clear explanation of work done from Steve Brand (Service Advisor), calling out items marked amber in the inspection report and provided additional advice, extremely helpful and professional.
26 April 2025
As above
26 April 2025
Excellent customer care
23 April 2025
Molly was really professional and personable.
23 April 2025
helpful and did a good job
20 April 2025
Steve at the service desk was incredibly helpful throughout the whole service process. Absolutely first class
20 April 2025
It was a very professional and courteous experience.
20 April 2025
Alot of people I have spoken too.have always said that taking my car to Stratstone bmw will cost me alot more than a normal garage. But all prices are reasonable for the work If done. What makes it differant is tech. Bmw know the car and updates.
19 April 2025
One of the main reasons I use this BMW service centre is Stephen Brand. His friendly welcome, attention to detail and honest explanation of what work needs to be carried out, makes for a good experience.
18 April 2025
I am grateful to Steve for being helpful but it was not under his control my bad experience
16 April 2025
They were slow, dismissed my concerns regarding the faults with the car, told me the BMW warranty doesn't cover defects with my car, told me to try to recover money from Vines, and then ignored all correspondence
15 April 2025
Staff are very polite and helpful which I like
14 April 2025
Faults not found
14 April 2025
Wasted time. Some staff really not that friendly.
14 April 2025
Issue with my car was sorted out very quickly within an hour.
13 April 2025
Very satisfied
13 April 2025
I was well looked after by Anna Steven's who kept me up to date throughout and my recall service was completed within the 2 hour 'while you wait' slot
11 April 2025
Service team seemingly missed the fact that front 2 tyres are below legal limit and SE tyres said for them to say that it's clear they didn't check vehicle properly. Now wondering what else they may have missed.
10 April 2025
Was told this recall fix would take about an hour but it took twice that time although it also had a good valet foc.
10 April 2025
Very satisfied with the service
10 April 2025
there is not enough space in this box to explain the fiasco which occurred around this visit !
09 April 2025
I was given a full written report which I hadn't expected and a free car wash which was much appreciated
08 April 2025
Great service and friendly staff
08 April 2025
As above but just feel trapped with the costs and repair needed by default. Costs were 1000 for a 200 part
08 April 2025
Steve Brand is excellent
08 April 2025
Always find customer facing staff friendly Only issue is that inspite of getting call to say car ready when arriving to collect the car wash has not been done. Offers to wait but much better not to get call till car is actually ready
08 April 2025
As above.
07 April 2025
Very polite Welcoming waiting area with free drinks Car cleaned on return (major plus)
07 April 2025
Completely satisfied with work carried out. Always consulted about any works needed. Staff so helpful
07 April 2025
We were very well looked after.
07 April 2025
Easy booking in and drop off for service. Met a very kind and pleasant service manager and receptionist on pick-up.
06 April 2025
Smooth efficient service Hire car good, but why did i have to pay for it? I could not have used you without it as i live near Tonbridge and didn't have availability of transportation home whist work was carried out
06 April 2025
Job done on time and Service completed whilst I waited
06 April 2025
Service completed well ahead of expectation which, included the free valet. Having booked the car in i used the waiting time to enquire on a new vehicle, then do a quick shop nearby. Notified the car was ready while off premises.
06 April 2025
On the day I was very satisfied with the car and attention provided to me and the car. Unfortunately this was a re-booking - refer to my comments in the next answer.
06 April 2025
Good care taken. Service completed quickly and I was informed. My car was also washed which was an excellent bonus.
05 April 2025
Very good. This dealership has been transformed under the new owners. Same people, but massively improved systems. I used to come here, but as the car got older there were other options. The technician video was excellent.
04 April 2025
No issues and car was cleaned. I did have to chase at the end of the day to see if car was ready
04 April 2025
I had to wait up to 2 weeks for my car to be fitted with the correct parts as there was not the correct part to mount my turbo on correctly, again I would expect a BMW garage to have every tools needed for any job on any car.
04 April 2025
as above
03 April 2025
Helpful, friendly and polite service from Steve Booth and other team members.
03 April 2025
I was told when I booked the vehicle in that is have a lift back to my house but this did not materialise on the day
03 April 2025
Work was done quickly
02 April 2025
It was a good experience
02 April 2025
Very friendly and swift service and MOT. Costs below expectations.
02 April 2025
All good.
02 April 2025
Very happy. All my questions were answered and the results of the health check fully explained.
02 April 2025
Disappointing to leave the garage after a full service only to find an immediate drivetrain issue that meant I had to return the vehicle immediately as it was undriveable. Had to leave the car overnight. I was given a courtesy car.
01 April 2025
Excellent service
01 April 2025
The job was done in line with what I was told and am happy with the results
01 April 2025
Friendly and efficient staff. I was kept informed and everything went according to plan.
31 March 2025
It was a relatively straight forward service so I was in and out without hassle
31 March 2025
Service took over 2 hour timeslot and I was not told about need for new rear wiper blade until all finished so that a further 10 minutes added.
31 March 2025
I trust the people looking after my car albeit expensive
31 March 2025
Good service from Stephen Brand
31 March 2025
Molly kept me up to date with all progress on the vehicle, and when I came to collect it, she introduced me to Chris so I could talk about a future lease agreement.
31 March 2025
very helpful and polite
31 March 2025
Sorted out a loan car and got on with sorting out my gearbox. Brilliant service
31 March 2025
I expected the
30 March 2025
A lift too and from my work was provided and all the staff I spoke to were extremely helpful. Fantastic service
30 March 2025
It took 2 days for a relatively easy repair
30 March 2025
Info about courtesy cars on the booking site/app will be helpful. In addition to questions about AC service etc, I recommend a question asking customers if they would like a courtesy car:Massively convenient to customer and intoducing new models
28 March 2025
Service was okay but clearly no care taken with the mechanical aspects
27 March 2025
as above
27 March 2025
All elements completed
26 March 2025
great customer service, work carried out in a timely manner
26 March 2025
Confused service advisor.
25 March 2025
Always delivers.
25 March 2025
Very helpful, did everything I asked for, n the timeline I expected.
24 March 2025
Very satisfied
24 March 2025
Too expensive
23 March 2025
Efficient, friendly service from the staff and work done well.
23 March 2025
Excellent service and attention from Steve Brand in customer services
23 March 2025
Sorted as agreed
22 March 2025
Stephen was brilliant, sorted out getting the car in promptly and arranging a loan car at late notice. He kept me informed about what was going on and was personable and professional at all times.
22 March 2025
Easy and efficient booking and drop off, pick up.
22 March 2025
Easy to book and check in. Staff helpful, professional and friendly.
22 March 2025
Taken care of, kept informed on work and fast and efficient.
22 March 2025
Great service all round
20 March 2025
Very much
20 March 2025
Every thing went to plan and the inspection video feedback is very helpful.
20 March 2025
Steve on the service desk. Great customer service.
20 March 2025
always helpful and friendly and I know my car will be cared for.
20 March 2025
Communication was great and it was lovely to get regular updates from Steve on my cars progress
19 March 2025
Problems with the basics of warranty cover again. Having the car off the road for a full day to achieve nothing and wasting customer time.
18 March 2025
I was offered complementary inside/out car wash. It looked like it was forgotten, and only on the day when I arrived and asked about, it looked like it was done fairly poorly in five minutes or so. Not washed at all, just quickly sprayed with water.
18 March 2025
Did not have long to wait for an appointment and kept informed throughout.
17 March 2025
Steve kept us informed and was efficient
17 March 2025
Online check in fab
17 March 2025
Overall I was happy with the experience. Nice people and very helpful.
15 March 2025
The experience was very professional and the service brilliant
15 March 2025
As above overall a great exsperiance
15 March 2025
Molly was helpful
13 March 2025
Friendly & professional booking in and job completed to my satisfaction. Have dealt with the team here for over 30years since L&C days and always step up to the mark.
12 March 2025
Great service. price is getting very expensive
12 March 2025
The vehicle check is a nice touch and online check is in easy.
12 March 2025
Courtesy shown throughout the whole process. Work carried out promptly.
11 March 2025
Steve Brand was the service agent and was excellent .
11 March 2025
Steve's knowledge and awareness to be able to quickly gauge the level of detail I want as a BMW customer regarding my car was spot on. His service was excellent.
11 March 2025
Car serviced in professional timely manner at reasonable cost
10 March 2025
Polite and friendly staff
10 March 2025
Very helpful & friendly staff, work on my car done quickly.
10 March 2025
I was kept informed about the progress on my car
09 March 2025
Car dealt with promptly and plenty of time to answer questions.
09 March 2025
Stephen Brand, the technician, stayed later than he needed to, to wait for the car as we were running late.
08 March 2025
Great service from both advisers I dealt with. Special mention to Steve.
08 March 2025
My BMW Z4 was in for body work repair and wheel refurbishment also cleaned and ceramic coating applied. The standard of work and attention to detail was excellent.
08 March 2025
See my answer above to question 1.
08 March 2025
Great service as always
08 March 2025
Steven Booth was very helpful, and the technicians fixed my car ahead of schedule. Very happy with the service .
08 March 2025
Always a great service and communications
07 March 2025
Solved the car's problem and finished car services within a day.
06 March 2025
I had an issue with a tyre and happened to have one at home. At extremely short notice, I was offered a courtesy car which enabled me to get home and collect the tyre. I was very impressed.
05 March 2025
You have to book a long time in advance of mot or service When i dropped car off for mot I had trouble finding a parking space for car. When I came to pick up my car I had to wait outside in the cold while assistant went to workshop to pick up my car
05 March 2025
Video report reinforces technical expertise.
05 March 2025
It all went according to plan
05 March 2025
Car service went well and was kept informed.
05 March 2025
Done exactly what they said they would in time and budget
04 March 2025
Excellent service
04 March 2025
Excellent professional, helpful and friendly service from Steve Brand, Service Advisor at Tunbridge Wells.
04 March 2025
Mollie was friendly, helpful and professional - she kept me informed throughout
04 March 2025
Welcome updates on how the work was progressing
04 March 2025
Efficient, nice waiting area, good coffee.
04 March 2025
See sbove. All went very smoothly, including the complimentary health check and car valeting. Only hiccup was the car keys were mislade, although eventually found.
04 March 2025
See above
04 March 2025
There is confusion between what's booked on the online system and what the staff think is to be done. Also, my key batteries weren't replaced as requested. I was asked to return to rectify. Would have been nice to be done FOC as it was BMW oversight.
04 March 2025
Very efficient service from the moment I walked in.
04 March 2025
Same as above
03 March 2025
Everything was addressed with no issues
02 March 2025
I gave this 3 stars but survey would not accept 3 stars. I only upgraded to 5 star to submit survey. If you want my honest opinion accept my star rating. Although a mini service took all day. Service to customers not as good as it used to be
02 March 2025
Communication and great customer service from molly farmer
01 March 2025
Great service from beginning to end. Staff polite and welcoming.
01 March 2025
Stratstone service staff provide excellent knowledgeable help. The staff listen to any issues raised and provide comprehensive feedback when collecting the vehicle
01 March 2025
Steve Brand and the reception staff very helpful and polite
01 March 2025
excellent service
27 February 2025
Great customer service
25 February 2025
Steve Brand's service
25 February 2025
For the same reason as above !
24 February 2025
The work was carried out as planned, the car was complimentarily cleaned, and the whole process was organised and communicated perfectly by Molly Farmer.
22 February 2025
Steve Brand was extremely professional and helpful. He even complimented me on how clean my car was, which was so nice as I take a lot of pride in keeping my car clean. He was extremely helpful and gave me some good advice. Cannot fault
22 February 2025
Efficient service
22 February 2025
Everything went really well
20 February 2025
Yes very good
20 February 2025
The gentleman who handled it at the desk was very easy to work with, friendly and transparent. Kind of service that builds trust in a brand
19 February 2025
My vehicle was left in expert hands and returned to me with a perfect checklist and expertly cleaned and polished like new again.
19 February 2025
Reception staff and service staff were helpful and friendly.
18 February 2025
Completed within time indicated. Video showing results is always welcome.
18 February 2025
As above
17 February 2025
Excellent service, no problems. Everything ran smoothly.
17 February 2025
Prompt and professional
17 February 2025
My car had to be rescued and left with you a day or two before I had already booked in a service. I know they are very busy but it took another few days for the repair, when I had been told it should be done by Wednesday. Its ok
02 May 2025
Everything was perfect