About Your Local BMW Retailer | Stratstone Tunbridge Wells

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

209 ratings and 160 comments received in the last 90 days.

12 April 2026

The salesman we dealt with James Percy made our experience very easy. He went through all options with us which made our decision to go for a new car against a second hand one which we were going to purchase.

06 April 2026

Overall we were very satisfied - friendly, knowledgeable and efficient service without a hard sell. However we did not take in the insurance offer correctly - please double check this with every customer.

02 April 2026

Large showroom, helpful staff, good handover. My only real criticism was the finances. I knew approx what I should be paying, but the first quote was ridiculously high. Of course we got to the right price eventually but a long and tedious process

29 March 2026

First class however disappointed that the electric battery on the hybrid was only 2/3rds full - it should have been fully charged.

28 March 2026

Service was excellent

27 March 2026

Professional and excellent customer focused service

24 March 2026

Dan provided excellent service.

24 March 2026

went smoothly and promises kept

19 March 2026

Always friendly and polite. Kept me updated with progress.

06 March 2026

I was extremely satisfied with the whole experience. Everything was smooth, professional and well organised from start to finish.

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04 March 2026

Always attentive and knowledgeable. A pleasure to do business with.

04 March 2026

Reception, sales and management team were always available, helpful and gave as much time as I needed leading up to purchase and after sale.

03 March 2026

Excellent service, Ashley Hook was fantastic from the first moment we spoke.

03 March 2026

After collecting the car it went to be detailed. I was informed the car had had paintwork (it was a brand new car) and had overspray on the bumper, bonnet, tailgate, near side wing and doors. I emailed the garage 4 times and never received a reply.

02 March 2026

Dan provided helpful and honest advice throughout the process

04 February 2026

Very happy with Sam and Ben with making the journey smooth buying my new car

03 February 2026

Ben Mason was particularly helpful throughout

02 February 2026

Car was waiting and ready for me and the process of giving back my old one was easy.

02 February 2026

Excellent advice on suitable car I required by Dan Scantlebury of Stratstone Tunbridge Wells, and very clear advice given by him on the date of collection as to how the advanced controls work, whic are a moce forward from my previous BMW.

02 February 2026

Steve Brand in service has provided excellent customer experience over many years- he was why we wanted to remain with BMW. Sam Griffey provided excellent service from the sales team to help us conclude the purchase.

02 February 2026

Very efficient and helpful

01 February 2026

Excellent service and follow up from Stratstone

29 January 2026

Having returned to the dealer ship my requirements were well understood and fulfilled

28 January 2026

Very smooth process from purchase to handover

23 January 2026

They were brilliant from start to my purchase

23 January 2026

Perfect

15 April 2026

The service I had at BMW was great and made the process really easy.

15 April 2026

Asked for confirmation of work carried out not provided. Were chased to bring the bmw in for a recall despite being in garage two days before for a recall.

14 April 2026

Steve was great and the video of the car being serviced is a nice touch.

10 April 2026

I was looked after very well by Steve on the service desk.

10 April 2026

Very friendly and efficient. The problem with my car has been recurring and Steve knew the peculiarities and specifics thoroughly and was very clear and helpful.

08 April 2026

I am always treated with respect and professionally dealt with as a customer . Staff who have dealings with Mr are very helpful .

08 April 2026

I did not receive an update on the vehicle during the day of the service . The health check email was only sent to me once I arrived to pick up. I had to also ask for the car to be valeted as it had been released from the workshop without a clean.

07 April 2026

Excellent service and guidance from BMW rep James Percy

07 April 2026

Although my car was not ready when it should have been, I received a discount in compensation

05 April 2026

Great service very professional and friendly. Everything ran exactly to time making it easy to plan around work.

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05 April 2026

The service staff are very helpful, Steve in particular has been there for many years and the new member of staff (Anthony) is also very helpful

04 April 2026

The guy on the front desk who looked after me - excellent customer service

02 April 2026

From booking the vehicle in with Alex Willians at T Wells to the discs & brakes throughout our BMW being done, gave us the professional service one hopes for.

01 April 2026

Preparation for a continental drive was more than satisfactory and complimentary!

31 March 2026

Good friendly service. Car was cleaned and ready for collection at agreed time.

31 March 2026

MOT was carried out as planned while I waited in reception.

30 March 2026

All was average and without fault, but felt like a flat experience

30 March 2026

Unorganised Unimpressive Not to the BMW standard I expect

29 March 2026

Clean, friendly and reliable.

28 March 2026

Exemplary customer service from Steve Brand. He explains exactly what is required and in language I understand. Really excellent.

28 March 2026

All works carried out as requested

28 March 2026

Everything was great other than loan car being filthy inside and out.

27 March 2026

The complementary car wash was pretty patchy. If you are going to do it , do it well.

27 March 2026

I have previously had 4 terrible experiences at BMW - in a row. I filled out a survey similar to this one and let BMW know exaclty how bad the experience has been. Credit where credit is due - the last visit (Dealt with Alex I think) was superb!

26 March 2026

Booked 3 weeks ahead only to be told that they didn't have a courtesy car for me when I arrived. I had to rebook. My son had to take the day off in order to help me as I have Alzheimer's. The only thing I could remember was that my car had to be seen

26 March 2026

Well looked after service wise, working area made up for the roughly 2 hours 15 MOT time (which I expect included a longish wait for a wash, which was my choice).

24 March 2026

always good communication and service

23 March 2026

Completed in the allotted time

23 March 2026

the car passed it's test ,without exception your staff were friendly polite helpful and obliging nothing was too much trouble, and the car was returned to shining like new , a definite 10/10 thank you .

21 March 2026

Seen straight away dropping the car off was straight forward

20 March 2026

Wonderful service. Good communication

18 March 2026

Very attentive staff dealing with me.

18 March 2026

simple smooth operation and kept me fully informed of every thing Molly was very professional.

18 March 2026

Polite and friendly customer service Prompt and on time Car returned immaculate

17 March 2026

While the service was carried out very efficiently, I was very disappointed by the amount you want to charge me for two new tyres - I found exactly the same tyres from my local supplier for over £100 cheaper. It's not a good look in my opinion.

17 March 2026

The service and mot were completed.

16 March 2026

Very unsatisfied, as they have not resolved the problem I have in the car, and simply they didn't listen to me.

16 March 2026

Good proactive service

16 March 2026

Good service and kept informed of what was going on. Appreciated being able to set up my laptop in a designated area and catch up with my work

15 March 2026

Everything was fine apart from the the mix-up over the cursity car.Alex was very helpful in every way.

15 March 2026

I was presented with a series of 'red' issues supposedly requiring imnediate attention, all of which were quoted at absurd prices. Consequently, this will be my last use of a main BMW dealer and my next car purchase later this year won't be a BMW.

15 March 2026

All very smooth and efficient

15 March 2026

We booked an appointment on the website for 10am for break oil and MOT. We waited until 5pm.The price advertised was £70. charged £100 inc disposal. Misleading. Disposal is your issue or give us an option to take it away, or include in a cost.

13 March 2026

Bodyshop work outsourced to a nominated supplier in Beckenham. Courtesy car good make and model. Kept fully updated on progress of work by Mark Hayward who was friendly and helpful. Major problem at BMW dealerships as they do not answer the phone.

12 March 2026

Great service at the desk and good service for the MOT

12 March 2026

Work was carried out on time and to the quoted price and Steve provided great customer service.

11 March 2026

Excellent customer service at reception. Very informative.

09 March 2026

Although car MOT carried out in morning I am only notified at 4:30pm, too late in the day

09 March 2026

Steven Brand helped & solved my service requirement accordingly.

08 March 2026

Polite and receptive service advisors at handovers. Car serviced to high standard and returned at requested time.

04 March 2026

Excellent service from Steve Brand

04 March 2026

Efficient hand over

03 March 2026

Everything completed in time and as expected, good vehicle health check provided

03 March 2026

Great service from start to finish

03 March 2026

Great customer service

02 March 2026

Good understanding of the specification of the car i wanted to buy. Excellent communication and time spent in making sure the sale went through smoothly.

01 March 2026

I was happy with the work but wished the work was done sooner.

01 March 2026

The service/MoT was fine, check in went well. The 'But" comes from the loan car, an iX2 which I was told had a 60 mile or so range in the battery. By the time I reached the A21, it was 20 miles and by return 9 miles. Put me off an electric car!

28 February 2026

Organised, clear with information and friendly service department

28 February 2026

Person who took booking claimed that there was a reduction on the diagnostic cost. On completion of work there was no reduction.

28 February 2026

Steve booth was excellent he listens of what we need doing

27 February 2026

All explained about service which went well no problems excellent service all round

25 February 2026

All friendly and efficient

25 February 2026

i booked a 2 hour slot from 8 to 10am with an extremely important appointment elsewhere at 11am, which i had to cancel as my car was not ready till approx 11.45.

24 February 2026

Great service, kept informed and sorted the problem out.

24 February 2026

Communication and attentiveness in all contact also face to face made the whole transaction nice and simple

24 February 2026

Very good service from the staff

24 February 2026

The service advisor was very good. Polite and pleasant and kept me updated.

24 February 2026

I had expected my valet clean to be done on the same day but nobody mentioned when I telephoned to say that was not possible. Came as a surprise when I turned up for the service. Someone should have made the connection and informed me before.

21 February 2026

Quick response once car had been delivered with quote and estimated time for the work

21 February 2026

I've taken a star off due to the man at the service desk who told me the cost, I said I have a service plan in place. His response should have been something like "sorry my mistake" and not "really" I was not impressed for being doubted.

20 February 2026

Steve is always polite and helpful

20 February 2026

Job completed . Pleasant staff.

19 February 2026

Even though the work c was not completed on the day, the car was ready early the following morning

19 February 2026

Recall on airbag carried out and all went well, I was updated along the way. Stephen Brand great to deal with at Stratstone

18 February 2026

Excellent communication and service provided by Steve Brand the Service Advisor.

17 February 2026

Very quick service and Mr Akram is very polite and attentive. He explained what workshop will do for health check of the car

17 February 2026

Polite and efficient service

16 February 2026

Quick and efficient

15 February 2026

Friendly and easy.

15 February 2026

Great customer service, and a good space was provided to work in, which was quiet and had power.

15 February 2026

I had no problems.

13 February 2026

Car kept in for a whole day and the service department did not answer their phone despite several attempts. Car not cleaned at all despite promises and car was kept a whole day simply to do an MOT.

12 February 2026

My car was booked in to have 3 jobs done, thinking this was an efficient use of time. After 5 days, I received a call to say the car was finished. Only one job completed. Very poor communication and service centre had no records of bodywork jobs.

11 February 2026

Service from Steve Booth at Stratstone Tunbridge Wells over and above.

10 February 2026

The process was very easy from start to finish . Everyone involved was very helpful

10 February 2026

Steve is super helpful and a great communicator.

09 February 2026

Took about an hour longer than I was told which was disappointing

09 February 2026

Excellent flow of information and went above and beyond to help us out.

09 February 2026

Very professional and really nice, especially Steve

09 February 2026

Efficient handling by service desk and great to have car cleaned !

09 February 2026

Car serviced promptly, all issues resolved and car cleaned beautifully

09 February 2026

I always use Tunbridge Wells BMW and always happy with the service there

08 February 2026

Not only was the part not available, but I have had no follow up from the manager as was promised to me. The service desk was also going to provide a quote for something which they still haven't done despite me chasing this twice now.

08 February 2026

BMW Tunbridge wells service centre and its staff are top tier, unbeatable with their service and generally great people.

07 February 2026

I like the way they treated their customers.

07 February 2026

Service was good - blooming expensive though . Courtesy car was very direct inside with crumbs and wrappers

07 February 2026

Excellent customer services from Alex.

06 February 2026

BMW in Tunbridge Wells is always a pleasant and professional experience, everything from communication to the work completed is always 5 star. Big thank you to Steve Brand for a fantastic customer experience and solving my service plan issue

04 February 2026

Alex was fantastic with the handling of the case but unfortunately the issue that I brought the car in to be repaired could not be found so I don't know when the issue will arise again and my partner is scared to use the car.

03 February 2026

Because the service received from Mr Brand was, as it always has been, was very good - cheerful and he is always ready to explain matters when required. An excellent advertisement for BMW Tunbridge Wells

03 February 2026

Efficient and timely service Steve at the Service Reception was extremely thorough and friendly.

03 February 2026

I waited while the car was serviced. Received updates and car was ready when expected.

02 February 2026

Service was great didn't get told car was ready until next day.

02 February 2026

All done very friendly and efficiently . so so much better than BMW Aylesford.

02 February 2026

Extremely amicable, helpful and professional assistance from Alex!

02 February 2026

Customer service was excellent My thanks to Steve who I have dealt with on numerous occasions and who has always provided excellent and very helpful customer service

01 February 2026

We had a little miscommunication as to whom was dealing with a wheel refurbishment taking place at the same time as the service which resulted in the car being in longer than needed. But to the credit of the team they dealt with it well.

31 January 2026

Professional and competent

31 January 2026

The recall work was undertaken but rge complementary wash not provided. I also asked for a check of the collision warning system as this is faulty but that wasn't undertaken. The receptionist also gave me incorrect information on check out procedure.

31 January 2026

Top service

29 January 2026

Receptionist was constantly friendly and smiley, I could not do it myself. Good communication and minor waiting time meant I could wait while it was being completed. Would have been nice to get the car washed but understand there was flooding.

29 January 2026

Investigation work carried out as requested.

28 January 2026

Staff were friendly and efficient. I was kept informed of progress. Centre was clean and comfortable, with refreshments available, whilst waiting for car

28 January 2026

During my time at the dealership the service personnel were very professional

27 January 2026

Because I find it difficult to get to for a service or any work entailed and having asked on two occasions to check the pressure in tyres and the brakes as there seemed to be a lapse in the foot brake being used and the main brake engaging.

27 January 2026

All work done properly and the usual excellent service from Steve Brand at the serviced reception.

27 January 2026

It was a faultless experience

27 January 2026

Excellent professional service and communication. However problem with charging ( immediate or time slot) on vehicle remains (ie only activates after manual press of car key) and I have been in touch by mail to request resolution.

26 January 2026

All went according to plan so very pleased.

25 January 2026

I was completely satisfied by the service and attention we got from the person who dealt with us on the day (Alex) He was helpful, friendly and dealt with us efficiently.

25 January 2026

Excellent table side manner. Thanks

25 January 2026

Fantastic staff and services

24 January 2026

Good communication and efficient process

23 January 2026

Polite friendly staff were helpful and reassuring.

23 January 2026

Work completed although took longer than expected.

23 January 2026

Car in for a simple Oil Service. When i collected the car i told the service manager that it was still showing on the app as needing an oil service. He told me don't worry if reset within the hour. 1 Week on and having phoned everyday it is still sho

23 January 2026

Fantastic service start to finish. Fitting me in next day following a puncture. The assistant Steve was there ready and waiting for me and had everything ready. Got me sorted straight away and even had the car washed!

22 January 2026

Steve was v helpful

21 January 2026

The Service Adviser, Steve, was brilliant: friendly, efficient and very helpful. As the vehicles fault was satisfactorily resolved. It would have been a score of 5 stars if the courtesy car that had been reserved for me had been available.

21 January 2026

Always friendly and professional and nothing is too much trouble.

21 January 2026

Excellent service all 'round. Mark was very helpful and kept me informed and updated on progress. He was proactive in resolving an issue that came up in a way that gave a great outcome. The repair job is faultless.

21 January 2026

The team I dealt with Alex, Steve and in particular Steve Kenney, who made a real effort to check in, kept me informed of the service progress, and clearly explain my options before any work was carried out to ensure I was brought on the journey

21 January 2026

It was easy process from the start. Service is exceptional. Provided with a complementary vehicle health check, which added peace of mind

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Tunbridge Wells BMW

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01892 346464

Map

Areas served

Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01892 346717

Map

Areas served

Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map

Address

Longfield Road, Royal Tunbridge Wells, Kent, TN2 3UE

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01892 346464

Map

Areas served

Tunbridge Wells as well as surrounding areas including Tonbridge, Sevenoaks, Crowborough and Cranbrook

View map