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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
269 ratings and 160 comments received in the last 90 days.
16 June 2025
Very, This is the second vehicle that Nadia Burton has arranged for us and we are very happy with both, Nadia is a real asset to your organisation...everything was arranged and taken care of at every step.
11 June 2025
Daniel was very knowledgable & helpful
06 June 2025
Very supported and great customer service from Chris Walford in the Sales team.
05 June 2025
Dan was excellent and the showroom was immaculate, parking our car was easy and we were able to leave it in the car park whilst we sorted picking it up later.
03 June 2025
We had very good attention from Dan. He was very helpful with deciding on our choice of vehicle.
03 June 2025
As above. Staff and information given
03 June 2025
Chris handled all aspects of the purchase excellently and was constantly in contact
28 May 2025
The whole buying process was dealt with in a friendly knowledgeable and professional manner aimed at fulfilling all my customer requirements
26 May 2025
Nadia was EXCEPTIONAL. She is the sole reason I drive to the Tunbridge Wells dealership (I have at least 2 BMW dealerships that a closer). This is the second BMW I have bought from Nadia. Her serve is FAULTLESS. A real asset to the dealership.
02 May 2025
Everything was perfect
30 April 2025
Great experience! I felt very well looked after and Chris has thoroughly explained the purchase process and explained in detail everything I needed to know about the car.
17 April 2025
Everything was explained clearly and all went smoothly.
11 April 2025
Dan was awesome. Right from the original booking to discuss the car to the delivery and handover (even during the period where he had his first child!) Dan was attentive, a great communicator and super professional.
10 April 2025
Sam was in touch with us throughout our BMW experience and went over and above to ensure we got what we wanted
06 April 2025
I have now purchased 7 cars from this centre which is probably the best expression of satisfaction! Nadia was very helpful and excellent communication.
29 June 2025
Great communication and job completed.
28 June 2025
Good costumer care
27 June 2025
The service level was significantly improved over all previous visits very noticeable from the information provided on the phone to the efficiency in person.
26 June 2025
Would have been 5 stars but they are expensive in my view. Mind you this visit was for a fixed price MOT so not relevant in this case
26 June 2025
Was just an MOT but car was washed and vacuumed as part of it
25 June 2025
Steve Brand is my go to person and helpful as ever. I always book a waiting slot as I enjoy the peace and quiet in the showroom waiting area!
24 June 2025
We had to take the car back, because we had issues with the off peak charging. The engineer didn't think there was anything wrong and we ended up sorting out the problem ourselves..
24 June 2025
Great service from Molly
24 June 2025
Given 4 stars as was a bit frustrated that wait was longer than expected although this was explained that I may have to wait longer on the actual day
23 June 2025
Completed as indicated when booking the service
23 June 2025
excellent
23 June 2025
Easy and welcoming
22 June 2025
Smooth & efficient service delivery
21 June 2025
Car was in excellent order, despite it being dirty when I handed it over it came back spotless!
21 June 2025
Great service, friendly staff
19 June 2025
Wasn't time to get the car cleaned but we were told we could come back for that which was kind
18 June 2025
The car was serviced as stated and within a quick time.
18 June 2025
Steve Brand was very good and helpful, nice customer service. Showed me where the nail was in my tire. Left feeling pleased with my visit.
18 June 2025
Work done within time specified
17 June 2025
The work was carried out on time, including the car being cleaned
17 June 2025
This is not individual related. BMW colleagues in Tunbridge Wells are helpful and have great manners. The appointment booking system suggested I could have a loan car but it was not the case. The system should reflect was is available.
16 June 2025
Excellent service from the team at Stratstone esp Steve Brand
16 June 2025
Kept informed, easy to book, helpful friendly staff
15 June 2025
Car serviced and MIT completed in a timely fashion.
15 June 2025
As above
14 June 2025
A 7cm white mark was left on my wing, this was promptly dealt with and polished out, however this should have been spotted before handing the vehicle back.
13 June 2025
Repairs always done efficiently returned clean and tidy
13 June 2025
Professional, polite, and clearly summarised the work and provided excellent feedback. Amazing service from the team with a shout out to Stephen Brand for looking after me.
12 June 2025
Never had any issues & staff are always helpful & friendly
11 June 2025
Steve Brand has been helpful throughout an issue which is currently being worked on. Hopefully it will be resolved soon.
10 June 2025
Swift and efficient
10 June 2025
Very slick from start to finish
09 June 2025
Everything went smoothly and the staff were very good
09 June 2025
Excellent and efficient treatment, with a real attempt to process the work needed. Polite and pleasant member of staff , anna Stevens
08 June 2025
Reliability
08 June 2025
Friendly and helpful
07 June 2025
Very good
07 June 2025
See above
07 June 2025
Fantastic team they have there will all points of contact being professional, friendly and not so serious as sometimes can be. Communication from Molly was excellent and all the right information was shared with me.
06 June 2025
The person that dealt with my car was exceptional and exceeded my expectations. I had asked for advice on a mark on the bonnet of my car, BUT he completely exceeded my expectations and was able to remove the mark. WOW!
04 June 2025
As above
04 June 2025
Everything I wanted done was efficiently carried out and the car was ready in good time.
03 June 2025
See above
02 June 2025
Steven Brand was extremely helpful & sorted out a simple issue with my car very easily.
02 June 2025
As above, the service provided was way below expectations such that I will not return to this dealership.
01 June 2025
Despite having to queue for some 20 minutes to discuss needs with a member of staff (that after 20 minutes trying to find a parking space in amongst the multiple numbers of second hand vehicles offered for sale.
01 June 2025
Great service
01 June 2025
Perfect and a clean car
01 June 2025
This is a very busy motor dealership but the staff remain friendly and professional. I have no idea how they remember everyone's names. Nice people to deal with in nice surroundings. Thank you
01 June 2025
Everything was dealt with quickly, efficiently and accurately. I was also given a clear timeline of how long I would have to wait and how he could make me feel more comfortable for the hour or so that that meant. Thoughtful, considerate and charming.
28 May 2025
Professional service delivered with skill
28 May 2025
Very happy with the friendliness of Steve and his team.
28 May 2025
Clear comunication
27 May 2025
As above
25 May 2025
Everythink was spot on
25 May 2025
Everything was great, no reason to be dissatisfied.
25 May 2025
Staff were friendly and helpful - car ready when they fais it would be and communication was good
25 May 2025
High quality repairs with the car cleaned inside and out.
24 May 2025
Everything was good
24 May 2025
Completely satisfied. Small issue with parts resolved by Steve Brand very efficiently. Thanks Steve!
24 May 2025
As always , efficient, polite and professional
24 May 2025
My visit to Stratstone was perfect
24 May 2025
V pleasant and helpful assistant
24 May 2025
Very professional service
22 May 2025
The whole process was very smooth. Extremely happy with the service from service agent who kept me informed at every stages. Load car was fantastic and the process was very quick. At the end the car was washed. Couldn't be more happier
21 May 2025
An excellent service received given by Steve Brand from booking to completion
21 May 2025
Completed on time , washed and hand over timely and well carried out
21 May 2025
The service department as opposed to sales is where one forms the opinion of a brand and where customer loyalty is built. Stephen is a clear culture carrier, always demonstrates excellent customer service and is a credit to BMW.
20 May 2025
As above great service
19 May 2025
Everything resolved
19 May 2025
Great service on the day by Anna Stevens!
19 May 2025
All good
18 May 2025
Excellent service and great to have the complimentary car check and clean.
18 May 2025
This service went very smoothly of a car BMW hadn't serviced for me before. Steve on service reception was a pleasure to deal with and Anna Steven's was a true delight - very efficient but also very pleasant. A gem for Strathstone
15 May 2025
Anna was very helpful and patient while listening to the problems we were experiencing, making the whole process much easier.
15 May 2025
W e had booked the car for a service prior to a long European trip. Steve pointed out we had asked for the wrong work and so we changed it. It suited us to deliver the car the night before which was agreed to. Everything went very smoothly.
13 May 2025
Steve who looked after me, including organising a replacement car was great. The car ended up being in the garage for over 3 weeks, but Steve kept me updated throughout. Really professional and helpful, top bloke!
12 May 2025
Well looked after by Anna
12 May 2025
Polite but had to wait to be seen
12 May 2025
Very helpful, they know who I am
12 May 2025
Friendly and helpful service from Steve. Car was done quickly and kept updated throughout
11 May 2025
As for 1
10 May 2025
Professional and clear
10 May 2025
Curtesy car available job finished as expected. Plus car wash added bonus.
09 May 2025
Yet again another fantastic experience with Stratstone Tunbridge Wells.
09 May 2025
Friendly staff
09 May 2025
Professional experience with Steve on recent visit
08 May 2025
The service person was very informative and kept the price at the agreed price, no surprises.
07 May 2025
Was kept informed all the way through
07 May 2025
Great service from the front office person, but: I still dont have an electonic version of my bill (maybe my confusion). I dont understand why both the parking break actuator and switch needed replacing. Why would both fail at the same time?
07 May 2025
Outstanding service from Tunbridge wells branch as always
07 May 2025
A great service received, many thanks Stephen!
06 May 2025
The service at the garage was excellent, but my emails regarding the message in German have not been replied to, so the communication is disappointing
06 May 2025
Great service from Steve (if I remembered name correctly)
04 May 2025
On schedule
04 May 2025
Great price. Courtesy car clean. Timely updates.
04 May 2025
mentioned above.
04 May 2025
Just nice people to deal with
02 May 2025
Quick response and good communication
01 May 2025
I was looked after well by the team
30 April 2025
Friendly and helpful service staff
30 April 2025
Quick turn around of car. Friendly service.
29 April 2025
Efficient no-nonsense friendly service.
29 April 2025
Friendly, helpful and knowledgeable service department. I had four new tyres fitted to my car, with the job being completed on time.
28 April 2025
A? above
27 April 2025
Excellent service, as always.
27 April 2025
Quick and easy when dropping and collecting the car. Clear explanation of work done from Steve Brand (Service Advisor), calling out items marked amber in the inspection report and provided additional advice, extremely helpful and professional.
26 April 2025
Excellent customer care
26 April 2025
As above
23 April 2025
helpful and did a good job
23 April 2025
Molly was really professional and personable.
20 April 2025
Alot of people I have spoken too.have always said that taking my car to Stratstone bmw will cost me alot more than a normal garage. But all prices are reasonable for the work If done. What makes it differant is tech. Bmw know the car and updates.
20 April 2025
It was a very professional and courteous experience.
20 April 2025
Steve at the service desk was incredibly helpful throughout the whole service process. Absolutely first class
19 April 2025
One of the main reasons I use this BMW service centre is Stephen Brand. His friendly welcome, attention to detail and honest explanation of what work needs to be carried out, makes for a good experience.
19 April 2025
Work carried out without any dramas
18 April 2025
I am grateful to Steve for being helpful but it was not under his control my bad experience
16 April 2025
They were slow, dismissed my concerns regarding the faults with the car, told me the BMW warranty doesn't cover defects with my car, told me to try to recover money from Vines, and then ignored all correspondence
15 April 2025
Staff are very polite and helpful which I like
14 April 2025
Faults not found
14 April 2025
Wasted time. Some staff really not that friendly.
14 April 2025
Issue with my car was sorted out very quickly within an hour.
13 April 2025
I was well looked after by Anna Steven's who kept me up to date throughout and my recall service was completed within the 2 hour 'while you wait' slot
13 April 2025
Very satisfied
11 April 2025
Service team seemingly missed the fact that front 2 tyres are below legal limit and SE tyres said for them to say that it's clear they didn't check vehicle properly. Now wondering what else they may have missed.
10 April 2025
Was told this recall fix would take about an hour but it took twice that time although it also had a good valet foc.
10 April 2025
Very satisfied with the service
10 April 2025
there is not enough space in this box to explain the fiasco which occurred around this visit !
09 April 2025
I was given a full written report which I hadn't expected and a free car wash which was much appreciated
08 April 2025
As above.
08 April 2025
Steve Brand is excellent
08 April 2025
As above but just feel trapped with the costs and repair needed by default. Costs were 1000 for a 200 part
08 April 2025
Always find customer facing staff friendly Only issue is that inspite of getting call to say car ready when arriving to collect the car wash has not been done. Offers to wait but much better not to get call till car is actually ready
08 April 2025
Great service and friendly staff
07 April 2025
Completely satisfied with work carried out. Always consulted about any works needed. Staff so helpful
07 April 2025
We were very well looked after.
07 April 2025
Easy booking in and drop off for service. Met a very kind and pleasant service manager and receptionist on pick-up.
07 April 2025
Very polite Welcoming waiting area with free drinks Car cleaned on return (major plus)
06 April 2025
Good care taken. Service completed quickly and I was informed. My car was also washed which was an excellent bonus.
06 April 2025
Smooth efficient service Hire car good, but why did i have to pay for it? I could not have used you without it as i live near Tonbridge and didn't have availability of transportation home whist work was carried out
06 April 2025
On the day I was very satisfied with the car and attention provided to me and the car. Unfortunately this was a re-booking - refer to my comments in the next answer.
06 April 2025
Service completed well ahead of expectation which, included the free valet. Having booked the car in i used the waiting time to enquire on a new vehicle, then do a quick shop nearby. Notified the car was ready while off premises.
06 April 2025
Job done on time and Service completed whilst I waited
05 April 2025
Very good. This dealership has been transformed under the new owners. Same people, but massively improved systems. I used to come here, but as the car got older there were other options. The technician video was excellent.
26 June 2025
Extremely attentive