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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
372 ratings and 222 comments received in the last 90 days.
06 April 2025
I have now purchased 7 cars from this centre which is probably the best expression of satisfaction! Nadia was very helpful and excellent communication.
03 April 2025
Dan was excellent and worked through the whole process with me and very happy with service.
01 April 2025
Chris Walford was very helpful and kept in touch from my initial visit and test drive right through to my collection of the car, with a follow-up call the day after to check I was happy with my purchase and had no questions that he could help with.
01 April 2025
I was in the showroom collecting my car from service asked to see Dan he came and gave me all the options on the car I liked. We looked at several options.
01 April 2025
The sales consultant we dealt with, Mr Chris Walford, was very helpful and knowledgeable, making the whole process of buying our car a great experience. Our thanks to Chris
31 March 2025
We signed the paperwork in the 15th and picked the car up on the 24th a tight deadline but we worked together with Ben to get this all in place
30 March 2025
Chris was amazing. He spent a huge amount of time listening to my many requirements and working with my budget to find the right car. He was very professional, friendly and kept me updated throughout. Thank you so much to Chris.
29 March 2025
Good service from Nadia Burton
27 March 2025
over the moon! nothing was to much of a problem
25 March 2025
excellent
16 March 2025
Great service - made it very easy to purchase my new car
13 March 2025
Appreciated being left to make my decision in my own time without feeling pressurised ( compared to another dealer where the salesperson contacted me too many times in pursuit of a sale )
11 March 2025
Sam kept us informed along the way and was a pleasure to deal with
11 March 2025
Very easy and efficient process. Fair trade in value offered on my previous BMW and made to feel like an important repeat customer.
07 March 2025
A quick, helpful and generally pleasant experience throughout.
07 March 2025
But I do think there was an over-reliance on digital communication. I recognise that this probably first arose because of the pandemic but having to review lots and lots of forms and sign things on your phone is a faff.
05 March 2025
Olivia crossgrove was very helpful and answered my questions
05 March 2025
Very efficient and knowledgeable
05 March 2025
I was informed at every stage from my initial order to collection
05 March 2025
As above
04 March 2025
We have visited the local BMW centre a couple of times over the years, they have always been happy to help and this time was no different, only we left with a new car.
26 February 2025
This is the second time we have bought through Nadia in Tunbridge Wells, each time she has been excellent. She has kept us updated with emails during the whole process from buying to delivery and has always been friendly and professional.
26 February 2025
From purchase the car to picking it up was very quick witch I was so happy with as I couldn't wait to get init
25 February 2025
Speedy delivery
25 February 2025
The whole experience was excellent , from initial enquires , dealing with Nadia Burton , who was first class throughout. The car was sourced from a dealership in northern England and promptly made ready for collection in Tunbridge Wells.
25 February 2025
The sales agent Dan has been amazing. He has been thorough, listened to my requirements and narrowed it down to 3 cars as requested. Great service and a real credit to BMW.
24 February 2025
Alan was great, easy to communicate with - kept me updated during the process.
24 February 2025
The BMW centre were brilliant, especially Cassidy Roberts, who saved and resurrected my faith in BMW. The 9th car had many problems and faults making me nervous of driving the thing. Cassidy arranged the hand back and resolution. She is a star.
23 February 2025
There was a delay on the delivery of the vehicle, however this was due to the build time in Germany and not down to the BMW center.
18 February 2025
Olivia was fantastic and went the extra mile by offering to pick me up from home on hand over day.
11 February 2025
Very satisfied with the service.
10 February 2025
Always improving on past sales, previous being three years ago.
06 February 2025
Nadia was excellent.
31 January 2025
Everything was smooth and frequently kept up to date during the process
31 January 2025
As I said a very relaxed atmosphere and professional approach. All questions answered and help unlimited. I would have given 6??'s givern the opportunity.
31 January 2025
Ben handled everything immaculately
30 January 2025
Excellent service from Alan.
27 January 2025
Sam was exceptionally accommodating and eager to ensure we got the exact car we were looking for. We were regularly kept informed on the car position following the agreement/purchase.
10 April 2025
Was told this recall fix would take about an hour but it took twice that time although it also had a good valet foc.
09 April 2025
I was given a full written report which I hadn't expected and a free car wash which was much appreciated
08 April 2025
Always find customer facing staff friendly Only issue is that inspite of getting call to say car ready when arriving to collect the car wash has not been done. Offers to wait but much better not to get call till car is actually ready
08 April 2025
Great service and friendly staff
08 April 2025
As above but just feel trapped with the costs and repair needed by default. Costs were 1000 for a 200 part
08 April 2025
As above.
08 April 2025
Steve Brand is excellent
07 April 2025
Easy booking in and drop off for service. Met a very kind and pleasant service manager and receptionist on pick-up.
07 April 2025
We were very well looked after.
07 April 2025
Completely satisfied with work carried out. Always consulted about any works needed. Staff so helpful
07 April 2025
Very polite Welcoming waiting area with free drinks Car cleaned on return (major plus)
06 April 2025
Job done on time and Service completed whilst I waited
06 April 2025
Good care taken. Service completed quickly and I was informed. My car was also washed which was an excellent bonus.
06 April 2025
On the day I was very satisfied with the car and attention provided to me and the car. Unfortunately this was a re-booking - refer to my comments in the next answer.
06 April 2025
Smooth efficient service Hire car good, but why did i have to pay for it? I could not have used you without it as i live near Tonbridge and didn't have availability of transportation home whist work was carried out
06 April 2025
Service completed well ahead of expectation which, included the free valet. Having booked the car in i used the waiting time to enquire on a new vehicle, then do a quick shop nearby. Notified the car was ready while off premises.
05 April 2025
Very good. This dealership has been transformed under the new owners. Same people, but massively improved systems. I used to come here, but as the car got older there were other options. The technician video was excellent.
04 April 2025
No issues and car was cleaned. I did have to chase at the end of the day to see if car was ready
04 April 2025
I had to wait up to 2 weeks for my car to be fitted with the correct parts as there was not the correct part to mount my turbo on correctly, again I would expect a BMW garage to have every tools needed for any job on any car.
04 April 2025
as above
03 April 2025
Helpful, friendly and polite service from Steve Booth and other team members.
03 April 2025
Work was done quickly
03 April 2025
I was told when I booked the vehicle in that is have a lift back to my house but this did not materialise on the day
02 April 2025
Disappointing to leave the garage after a full service only to find an immediate drivetrain issue that meant I had to return the vehicle immediately as it was undriveable. Had to leave the car overnight. I was given a courtesy car.
02 April 2025
Very happy. All my questions were answered and the results of the health check fully explained.
02 April 2025
All good.
02 April 2025
Very friendly and swift service and MOT. Costs below expectations.
02 April 2025
It was a good experience
01 April 2025
Friendly and efficient staff. I was kept informed and everything went according to plan.
01 April 2025
The job was done in line with what I was told and am happy with the results
01 April 2025
Excellent service
31 March 2025
Service took over 2 hour timeslot and I was not told about need for new rear wiper blade until all finished so that a further 10 minutes added.
31 March 2025
Molly kept me up to date with all progress on the vehicle, and when I came to collect it, she introduced me to Chris so I could talk about a future lease agreement.
31 March 2025
very helpful and polite
31 March 2025
Sorted out a loan car and got on with sorting out my gearbox. Brilliant service
31 March 2025
I expected the
31 March 2025
It was a relatively straight forward service so I was in and out without hassle
31 March 2025
Good service from Stephen Brand
31 March 2025
I trust the people looking after my car albeit expensive
30 March 2025
Info about courtesy cars on the booking site/app will be helpful. In addition to questions about AC service etc, I recommend a question asking customers if they would like a courtesy car:Massively convenient to customer and intoducing new models
30 March 2025
A lift too and from my work was provided and all the staff I spoke to were extremely helpful. Fantastic service
30 March 2025
It took 2 days for a relatively easy repair
28 March 2025
Service was okay but clearly no care taken with the mechanical aspects
27 March 2025
All elements completed
27 March 2025
as above
26 March 2025
Confused service advisor.
26 March 2025
great customer service, work carried out in a timely manner
25 March 2025
Very helpful, did everything I asked for, n the timeline I expected.
25 March 2025
Always delivers.
24 March 2025
Very satisfied
24 March 2025
Too expensive
23 March 2025
Excellent service and attention from Steve Brand in customer services
23 March 2025
Sorted as agreed
23 March 2025
Efficient, friendly service from the staff and work done well.
22 March 2025
Easy and efficient booking and drop off, pick up.
22 March 2025
Taken care of, kept informed on work and fast and efficient.
22 March 2025
Easy to book and check in. Staff helpful, professional and friendly.
22 March 2025
Stephen was brilliant, sorted out getting the car in promptly and arranging a loan car at late notice. He kept me informed about what was going on and was personable and professional at all times.
22 March 2025
Great service all round
20 March 2025
Very much
20 March 2025
Communication was great and it was lovely to get regular updates from Steve on my cars progress
20 March 2025
Steve on the service desk. Great customer service.
20 March 2025
always helpful and friendly and I know my car will be cared for.
20 March 2025
Every thing went to plan and the inspection video feedback is very helpful.
19 March 2025
Problems with the basics of warranty cover again. Having the car off the road for a full day to achieve nothing and wasting customer time.
18 March 2025
Did not have long to wait for an appointment and kept informed throughout.
18 March 2025
I was offered complementary inside/out car wash. It looked like it was forgotten, and only on the day when I arrived and asked about, it looked like it was done fairly poorly in five minutes or so. Not washed at all, just quickly sprayed with water.
17 March 2025
Steve kept us informed and was efficient
17 March 2025
Online check in fab
17 March 2025
Overall I was happy with the experience. Nice people and very helpful.
15 March 2025
As above overall a great exsperiance
15 March 2025
The experience was very professional and the service brilliant
15 March 2025
Molly was helpful
13 March 2025
Friendly & professional booking in and job completed to my satisfaction. Have dealt with the team here for over 30years since L&C days and always step up to the mark.
12 March 2025
Courtesy shown throughout the whole process. Work carried out promptly.
12 March 2025
The vehicle check is a nice touch and online check is in easy.
12 March 2025
Great service. price is getting very expensive
11 March 2025
Steve Brand was the service agent and was excellent .
11 March 2025
Car serviced in professional timely manner at reasonable cost
11 March 2025
Steve's knowledge and awareness to be able to quickly gauge the level of detail I want as a BMW customer regarding my car was spot on. His service was excellent.
10 March 2025
I was kept informed about the progress on my car
10 March 2025
Very helpful & friendly staff, work on my car done quickly.
10 March 2025
Polite and friendly staff
09 March 2025
Car dealt with promptly and plenty of time to answer questions.
09 March 2025
Stephen Brand, the technician, stayed later than he needed to, to wait for the car as we were running late.
08 March 2025
Great service as always
08 March 2025
Steven Booth was very helpful, and the technicians fixed my car ahead of schedule. Very happy with the service .
08 March 2025
See my answer above to question 1.
08 March 2025
Always a great service and communications
08 March 2025
My BMW Z4 was in for body work repair and wheel refurbishment also cleaned and ceramic coating applied. The standard of work and attention to detail was excellent.
08 March 2025
Great service from both advisers I dealt with. Special mention to Steve.
07 March 2025
Solved the car's problem and finished car services within a day.
06 March 2025
I had an issue with a tyre and happened to have one at home. At extremely short notice, I was offered a courtesy car which enabled me to get home and collect the tyre. I was very impressed.
05 March 2025
You have to book a long time in advance of mot or service When i dropped car off for mot I had trouble finding a parking space for car. When I came to pick up my car I had to wait outside in the cold while assistant went to workshop to pick up my car
05 March 2025
Car service went well and was kept informed.
05 March 2025
It all went according to plan
05 March 2025
Video report reinforces technical expertise.
05 March 2025
Done exactly what they said they would in time and budget
04 March 2025
Excellent professional, helpful and friendly service from Steve Brand, Service Advisor at Tunbridge Wells.
04 March 2025
Mollie was friendly, helpful and professional - she kept me informed throughout
04 March 2025
Welcome updates on how the work was progressing
04 March 2025
Efficient, nice waiting area, good coffee.
04 March 2025
See sbove. All went very smoothly, including the complimentary health check and car valeting. Only hiccup was the car keys were mislade, although eventually found.
04 March 2025
See above
04 March 2025
There is confusion between what's booked on the online system and what the staff think is to be done. Also, my key batteries weren't replaced as requested. I was asked to return to rectify. Would have been nice to be done FOC as it was BMW oversight.
04 March 2025
Very efficient service from the moment I walked in.
04 March 2025
Same as above
04 March 2025
Excellent service
03 March 2025
Everything was addressed with no issues
02 March 2025
I gave this 3 stars but survey would not accept 3 stars. I only upgraded to 5 star to submit survey. If you want my honest opinion accept my star rating. Although a mini service took all day. Service to customers not as good as it used to be
02 March 2025
Communication and great customer service from molly farmer
01 March 2025
Great service from beginning to end. Staff polite and welcoming.
01 March 2025
excellent service
01 March 2025
Steve Brand and the reception staff very helpful and polite
01 March 2025
Stratstone service staff provide excellent knowledgeable help. The staff listen to any issues raised and provide comprehensive feedback when collecting the vehicle
27 February 2025
Great customer service
25 February 2025
For the same reason as above !
25 February 2025
Steve Brand's service
24 February 2025
The work was carried out as planned, the car was complimentarily cleaned, and the whole process was organised and communicated perfectly by Molly Farmer.
22 February 2025
Efficient service
22 February 2025
Steve Brand was extremely professional and helpful. He even complimented me on how clean my car was, which was so nice as I take a lot of pride in keeping my car clean. He was extremely helpful and gave me some good advice. Cannot fault
22 February 2025
Everything went really well
20 February 2025
The gentleman who handled it at the desk was very easy to work with, friendly and transparent. Kind of service that builds trust in a brand
20 February 2025
Yes very good
19 February 2025
My vehicle was left in expert hands and returned to me with a perfect checklist and expertly cleaned and polished like new again.
19 February 2025
Reception staff and service staff were helpful and friendly.
18 February 2025
As above
18 February 2025
Completed within time indicated. Video showing results is always welcome.
17 February 2025
My car had to be rescued and left with you a day or two before I had already booked in a service. I know they are very busy but it took another few days for the repair, when I had been told it should be done by Wednesday. Its ok
17 February 2025
Prompt and professional
17 February 2025
Excellent service, no problems. Everything ran smoothly.
15 February 2025
As above
13 February 2025
Stratstone were really accommodating and the two service advisors who assisted me went out of their way to help even when my requirments changed.
13 February 2025
Friendly service
13 February 2025
Good service,even got a wash
12 February 2025
Not too long to get booked in , pleasant staff , need your collect and deliver service to be re-instated
12 February 2025
Easy booking for a car service, and phoned when ready for pick up
11 February 2025
Circumstances meant that I arrived late for my appointment but this was not a problem for the Service Team and all work was carried out promptly and efficiently. I was slightly embarrassed about how dirty my car was when I brought it in for checking.
11 February 2025
All work carried out satisfactorily. Kept informed of status of the work and when the car could be collected by Service Advisor Molly Farmer. Car was given a good clean after the service was carried out. A great service experience.
11 February 2025
No problem. The option to pre confirm was good but I wouldn't use the auto collect option as I prefer to speak to someone about the work done.
10 February 2025
All went well
10 February 2025
Fast, efficient service
10 February 2025
Very professional and good service and made me feel like a valued customer
08 February 2025
After the recall the car boot will no longer open properly from the key fob - this clearly wasn't tested by the technicians before releasing the car. We will now have to bring the car back again to get it fixed...
08 February 2025
Nice waiting area, good level of service
07 February 2025
As I said no pressure but a very professional atmosphere.
06 February 2025
Excellent centre both for sales and service
05 February 2025
Good service as usual, but unfortunate the car was damaged during its visit
04 February 2025
Polite and helpful staff
04 February 2025
Telephone booking, online check in and personal service at the showroom (Anna Stevens) very good.
03 February 2025
Very friendly.
03 February 2025
Steve in servicing dealt with a recall repair on my BMW and he was professional and courteous.
02 February 2025
All as expected and in a timely manner
02 February 2025
Very satisfied, very easy
02 February 2025
All staff were very friendly and dealt with any questions I had.
02 February 2025
Delivered car 08:30. Asked for early completion 15:00 targeted. Call later fro garage that they had lost my car in their paperwork. Adivsed service complete at 16:45. Had to leave overnight and collect next day.
01 February 2025
Would be 5 stars except for the cost!
31 January 2025
The staff, particularly Steve are always knowledgable, professional and friendly. They seem genuinely interested in their customers and invested in the business
31 January 2025
Car great.
31 January 2025
Chappie called Steve very nice and helpful.
31 January 2025
Efficient and helpful
30 January 2025
The work on the safety recall was carried out without fuss.
29 January 2025
All staff I interacted with were polite, helpful and efficient.
28 January 2025
Great service from all staff members, and extensive technical knowledge gave answers to long standing problems.
28 January 2025
I can work remotely and was able to work from the facility while my car repairs we being completed
28 January 2025
As above
28 January 2025
staff very helpful. I must especially thank whoever cleaned the interior of the car who did a great job!
27 January 2025
Car ready on time.
27 January 2025
I presented with a problem with my power steering I did not buy the car from tunbridge wells and maybe had it serviced there once. The dealership didnt owe me anything. Yet Molly farmer went absolutely above and beyond in obtaining me a solution.
26 January 2025
Went like clock work.
26 January 2025
Great staff - having been using them for over 20 years you are known by the staff
26 January 2025
Stephen Brand kept me updated on the progress of the work on my car . He was informative and courteous at all times.
26 January 2025
Very poor
25 January 2025
Everything done as needed, and promptly
25 January 2025
Communication was very good.
25 January 2025
Steve and the rest of the team are great, always super helpful and happy!
24 January 2025
Very satisfied but high charge to identify faults
23 January 2025
I received a good service.
22 January 2025
Steve provided excellent communication throughout - it was a lot of work and difficult to finish on a Saturday morning. Steve kept me fully updated and assured. He went above and beyond to deliver exceptional customer service
21 January 2025
Very good service, consideration of my time and very welcoming.
21 January 2025
Done as an emergency and quickly. Car was handed back working and nice and clean!
20 January 2025
Kept up to date and everything sorted quickly
19 January 2025
There were no issues
10 April 2025
Sam was in touch with us throughout our BMW experience and went over and above to ensure we got what we wanted