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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
275 ratings and 176 comments received in the last 90 days.
02 October 2025
Process was quick and straighforward
02 October 2025
All expectations met.
01 October 2025
Extremely satisfied The whole process was smooth throughout Matthew Thorne was incredibly helpful upon initial contact and thereafter Nadia made the entire process a dream.
30 September 2025
They found the exact car we wanted in a very short time and we got a good discount
29 September 2025
Dans communication and flexibility with me throughout
28 September 2025
Excellent service before during and after delivery of my new car. George Hyams couldn't do enough, thank you.
23 September 2025
Extremely professional service from first contact through the website to handover of car. Nadia was absolutely fantastic - totally in control of everything - great extended test drive, on top of all the tech spec and finance deals.
22 September 2025
Dan was pro-active, contacting us several months ahead of the expiry of the PCP contract to talk through options and arranging a visit to the showroom. We discussed our requirements and he was receptive to these and produced an attractive deal.
21 September 2025
From initial enquiry to p/a valuation, and finalising the deal,the experiance was first class.
16 September 2025
Completely satisfied
16 September 2025
As the technology was so new to me and the only form of handbook is in-car, would have been helpful to have more time and maybe a short drive by way of demonstration of the vehicles features. Would have appreciated a reminder to bring my V1 form!
14 September 2025
Car was picked up at the agreed time and handed over in full operational condition
13 September 2025
Excellent salesman. He explained everything really well. The reception staff were welcoming and friendly. I loved how one of the managers came out to shake my hand when i collected my car. Really wonderful experience.
12 September 2025
Perfect - patient and understanding and easy to deal with
11 September 2025
The dealership and sales representative were excellent.
09 September 2025
Very good once the cards started to fall into place. Knowledge is control but, as the customer had to explain my lack of technological prowess. The representative was brilliant!
05 September 2025
Easy comfortable experience given time to go through the car no rush
04 September 2025
I did have a problem with the digital completion of the forms. There were sections, which did not apply to me, and gave me no options. However, Mr. Horner was able to adapt the form for me, but I did find it frustrating. Otherwise, it was brilliant.
03 September 2025
Great customer experience. Will recommend Chris Walford to family and friends
01 September 2025
From our initial enquiry, to driving away in our new car, everything was very professional, friendly and efficient. George Hyams, (sales exec) was excellent.
30 August 2025
George Hyams was excellent from start to finish- helpful, knowledgeable and enthusiastic, nothing was too much trouble. He is a credit to your business.
30 August 2025
Sam, our sales agent, was helpful, informative and enthusiastic from the first time we visited Stratstones. We hadn't made our minds up on what brand of new car we would purchase so it's literally down to Sam that we made our BMW decision in the end
26 August 2025
Smooth seamless process with excellent communication along the way
24 August 2025
The handover was excellent. No time pressures and genuinely interested about wanting to make certain I was happy. Sam is a credit to the Dealership. His knowledge and passion about the product shines through.
16 August 2025
Very professional service and put matters right when there was a slight issue with the car spec
14 August 2025
Daniel Scantlebury was really helpful in supporting us to make sure we got the BMW we wanted, taking time to listen to us and work with us to get the best car we could. We're really pleased with our new BMW!
05 August 2025
See above
03 August 2025
I was treated very courteously my new vehicle was nicely displayed in the showroom, Nikki the hostess was very nice, also the salesperson Ben Mason was very good and a pleasure to work with both with my part exchange on the purchase of a new vehicle
29 July 2025
Sam Griffey was brilliant, so helpful he went out of his way to make sure that everything was just right for us, we were made to welcome, nothing was too much trouble for Sam.
29 July 2025
George was always reachable and able to give me updates on the progress of the order.
28 July 2025
Have been really attentive throughout the experience.
22 July 2025
Nadia feels like a friend now - I feel well looked after as well as being able to have a giggle. Everyone is friendly and welcoming at the dealership, they are all a great asset to BMW
21 July 2025
Everything was made simple to understand, from finance agreements to paying the deposit.
19 July 2025
All seamless and efficient, Nadia Burton had everything arranged and when I was not able to get to the BMW Centre, she took it upon herself to personally deliver the vehicle to my home.
08 October 2025
Great service & speedy diagnostics
08 October 2025
No issues
08 October 2025
From dropping off car, collecting courtesy car and recovering own car in the afternoon, everything went very smoothly. Mollie was charming and efficient.
07 October 2025
Very thorough, detailed summary of what was done and the provision of a courtesy car was easy.
07 October 2025
Good service Molly Farmer
07 October 2025
Steve was excellent throughout . thank you ??
07 October 2025
Great timely service. I can't find any fault with the work done. Greatly appreciated.
07 October 2025
Amazing friendly and helpful staff went above and beyond.
06 October 2025
Molly is very personable and the service was technically competent.
06 October 2025
Professional service
06 October 2025
A good level of feedback on any issues with the car and more information was provided as requested. I like the continuity of staff who show genuine interest in helping keep my older E46 M3 on the road.
05 October 2025
Exceptional service. Informative and helpful and happy to wait a few mins after close as I was running late.
03 October 2025
Great service from Molly, as expected.
03 October 2025
Steve is excellent
02 October 2025
The guy a talked to Steve, a legend
02 October 2025
First class , professional assistance throughout
01 October 2025
Again Steve has consistently been great over the years
01 October 2025
Great service, nice staff, coffee and seating area could be better
30 September 2025
Pleasant and painless experience
28 September 2025
Yes - totally satisfied
28 September 2025
Top class experience.
27 September 2025
Excellent and I am grateful to have my car squeezed in so I could wait for it to be done rather than going home and returning later. I am never sure why the
26 September 2025
Did what you said you would do without fuss
26 September 2025
Straightforward, efficient, didn't cost a fortune
25 September 2025
Kept up to date throughout process
25 September 2025
Good staff and good communication
23 September 2025
Everything was clearly explained
23 September 2025
No problems - all work completely in accordance with requirements - especially the phone call to confirm that the car was ready for collection.
23 September 2025
Service staff were very friendly and helpful. Timings worked out as expected.
23 September 2025
Clear and accurates assessments and work
23 September 2025
Always friendly & professional
22 September 2025
Perfect customer service. Friendly, helpful and happy. 10/10.
22 September 2025
Everything was very fast and easy.
21 September 2025
Polite, helpful, knowledgeable staff. Convenient timings for the work to be carried out
20 September 2025
I am completely satisfied with my service. Everything was carried out exactly as planned.
20 September 2025
Very professional
20 September 2025
Listen to your customers. This is my 4th i3. I know it's faults, even if you try to convince me they do not exist.
19 September 2025
Repaired my car quickly and kept me upto date what was the issue
18 September 2025
I was booked in for a while you wait service and Steve Brand was very well organised, and I was not kept waiting long. Had a couple of technical issues with my car which was rectified by Paul White.
18 September 2025
They ordered the wrong tyres and caused inconvenience
17 September 2025
Great customer service & special mention to Nikki on reception :)
17 September 2025
Great service
17 September 2025
Luca and Steve made the whole experience very easy
16 September 2025
Friendly and efficient service
16 September 2025
perhaps another staff member like Steve.
16 September 2025
FAST, EFFICIENT AND CHARMING SERVICE FROM STEVE BRAND AS USUAL
15 September 2025
Always helpful
15 September 2025
I am extremely happy with the Service from Steve for the handling of our car for the Oil and filter change. We only had this car for 6months, we wasn't expecting this so soon. But Steve was very helpful, he is a valued member of this team.
15 September 2025
I left with the car as informed as I was when I left it.
14 September 2025
Done on time with no fuss
13 September 2025
Great service and very professional at all times.
13 September 2025
The lady employee in service area did not acknowledge my wife until my wife approached her. Then lady said to my wife there is a gentleman before her. My wife waited and when she finished with gentleman, she walked away and completely ignored my wife
12 September 2025
See above
11 September 2025
Made to feel important by all the staff & the service to my car took less time than I thought it would
10 September 2025
Steve and Chris were very helpful and welcoming
10 September 2025
All done quickly.
10 September 2025
Easy check in and out, good communication throughout. A better experience by far than competitors'. Steve was very helpful and friendly - thanks.
09 September 2025
Steve Booth is always helpful, kind and goes out of his way to make the experience as good as possible
09 September 2025
fast and efficient.
09 September 2025
Service was on time. Video update was very comprehensive and I always felt that everything was under complete control.
09 September 2025
see above, Steve Brand could not be more helpful and Nikki your receptionist charmingly helped me out when my mobil wouldn't link to your wi-fi.
09 September 2025
Good service but inconvenient for public transport. Disappointed that they have withdrawn shuttle service to Tunbridge Wells .
07 September 2025
Did what was needed speedily while ivwaited
05 September 2025
I needed a stewpot to be done on time, and it was delivered
03 September 2025
Top customer service as ever. Steve Brand in particular
01 September 2025
Friendly and professional contact and service. I like having a regular service advisor, in whom I trust.
01 September 2025
Had the car ready in a good time
01 September 2025
Steven and Stephen are both very methodical and thorough. They have a huge amount of experience and that is reflected in the dedicated service they provide.
31 August 2025
Expensive, but necessary. Visibly detached Rubber offside rear door trim completely ignored, but then I had forgotten to mention it. Brusque, matter of fact, interaction with male at reception when paying.
31 August 2025
The staff are always friendly and helpful
29 August 2025
Fast and efficient.
28 August 2025
Helpful, friendly team. Customer focused keen to assist. Impressed by customer service generally and vehicle health check video provided by technician. Informative and delivered in an easily understood way.
27 August 2025
Everything was good except it would have been nice if a car was available for me to use considering there was a line up of demonstrators outside of
26 August 2025
Brilliant experience
26 August 2025
Team are clear on what needs to be done. Nice friendly team
26 August 2025
Straight forward process and very friendly and understanding staff.
26 August 2025
I always receive very good service from the service reception team. On this occasion I was seen by Steve Booth, who was very friendly and helpful.
25 August 2025
Everything went to plan
24 August 2025
Quite a long wait to drop the car off and loan car was filthy.
23 August 2025
Very pleased with the service and the people who ensured my car was looked after
23 August 2025
Easy to book in and service advisors are excellent.
23 August 2025
Very good service all tound
21 August 2025
Brilliant staff
21 August 2025
Car was looked after and everything done was explained felt like no one was trying to make extra money doing unnecessary works.
20 August 2025
Did everything expected
20 August 2025
Very helpful. Steve explained things clearly.
20 August 2025
I was asked phone the service dept at 9.15am. I had to complain to BMW UK before I could get a reply. I received a call at 11.45am. Not good enough.
18 August 2025
Everything was explained in clear detail
17 August 2025
As above but also I was sent a video of the MOT which was very interesting and explained everything to me
17 August 2025
Nice, easy and simple, great people to deal with
15 August 2025
Steve Booth brilliant and very knowledgeable. Really friendly and provided lots of extra advice for service plans and warranty's etc.
15 August 2025
Service completed the work efficiently. So 4Stars I ordered parts from part department was told the glass would only be a few days but the mirror cover around a week because it needed painting This all tookover 3weeks in the end with no communication
15 August 2025
Excellent service and support from Molly and the team
14 August 2025
Steve Brand
14 August 2025
Once again, Steve made it easy for me to understand the issue with the car and what the best steps were for it. I won't go to anyone else.
12 August 2025
Paul and Steph in service were outstanding
12 August 2025
First class service
11 August 2025
Good and officiant staff
11 August 2025
Quick service and courtesy car was a simple process
10 August 2025
Very easy to deal with
09 August 2025
Very impressed
08 August 2025
The service was carried out on time and at the quoted price.
06 August 2025
Helpful service staff
04 August 2025
The work was finished on time but I had to phone to ask that the extra electrical work required was completed before I collected the car- otherwise it would have had to be booked in and come back again
03 August 2025
The car was cared for exceptionally well and Stephen kept me updated throughout the entire process.
03 August 2025
Problem with communication when car was being checked for a problem with engine coolant. Nobody called to tell me when car would be returned and the car was kept overnight with no warning. I couldn't speak to anyone when I tried to call in
03 August 2025
Because vehicle was returned to me very clean and at the time I wanted it.
02 August 2025
Totally satisfied with MOT process.
02 August 2025
Couldn't be bettered
01 August 2025
Service aspect 5/5. Problem diagnosis was not successful though despite some time being spent with me on test drives and investigation. So £216 spent but no solution unfortunately.
01 August 2025
Problem analysed. Booking made for fix and courtesy car supplied. Plus the fix worked!
31 July 2025
For reason in 1st question
31 July 2025
Friendly and professional service, nothing is too much trouble, the service and parts department are exceptional.
31 July 2025
Achieved exactly what was needed
31 July 2025
The experience is not a complete 5 stars as this was the second attempt for a service.The first visit could not be completed. This I am told was due to Motability not responding to requests from the staff.
30 July 2025
Very responsible to insuring that every need is catered for.
30 July 2025
No problems.
29 July 2025
Steve Brand handled it well as usual and and also booked my wife's car in for 2 weeks time
29 July 2025
Pleasant service personnel who kept me informed but quote for new tyre was hugely expensive compared with SE Tyres. In comparison when Toyota changed a tyre on my RAV they charged virtually the same price as SET.
29 July 2025
The air conditioning service was halted because a faulty condenser was quickly identified. I was pleased that you reported back to me to make a decision on whether or not to continue.
29 July 2025
Very
28 July 2025
Quick and cost effective, so far no further issue with the car
27 July 2025
Response above, incompetent service, seems oblý responsive in selling cars.
26 July 2025
As above
26 July 2025
No work was required after recall which regrettably took most of the day travelling to and back from the garage
24 July 2025
Whilst there was an issue over a matter regarding my car this was quickly and effectively dealt with by the team. Good Communication amongst the team was clear and to the benefit of customers
23 July 2025
Steve and the young lady who served me (name escapes me and I apologise) were good.
23 July 2025
Please see above. Service was carried out efficiently and professionally, the car returned promptly and in pristine condition.
23 July 2025
They took very good care of me and my X3
23 July 2025
As above
22 July 2025
extremely helpful, welcoming and smiley young lady on service reception.
22 July 2025
See above
21 July 2025
Fantastic service as always, great friendly staff and very helpful.
19 July 2025
Steve was great. Very personable and friendly and an easy experience from start to finish
17 July 2025
One of the beat service experiences i have add with any car and with this bmw. Very professional, efficient and I can trust their advice and recommendations. Also like the video reviews. Callout to Steve at the front desk who was great
17 July 2025
Clear communication, good explanation, efficient service.
17 July 2025
When a service agent said hello Mr Smith I was very impressed and felt special .
15 July 2025
The job was completed when Steve said it would be
15 July 2025
Steve was very professional and attentive
15 July 2025
The service was carried out in a professional manner and the information was very helpful.
15 July 2025
Car returned on time and with very good report
03 October 2025
Again salesman and manager excellant